Your First Call

Your insurance broker is your primary contact at MASS Insurance. Should you need to file a claim, ask questions about your policy or get information about the status of your existing claim or account matters, our friendly and experienced brokers are your first call.

Your Support Network

We realize that emergencies happen when you least expect them and there are times when contacting your broker can't wait until the next business day. Whether or not your call results in a claim, we'll give you the help, advice and direction you need. We can arrange alternative accommodations and transportation and even source and dispatch a qualified trades-person such as a plumber or electrician to offer immediate assistance.

For our Personal Insurance Customers insured through CGU Traders General Insurance Company, please call our 24-hour CLAIMS-ASSIST NUMBER: 1-800-590-5003.